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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-18-2020 01:16 PM

HP Recommended
Product: Officejet pro 8600 all in one
Operating System: Microsoft Windows 10 (64-bit)

The latest software for my Officejet 8600 all in one takes Approx. 20 seconds for the scanner software page to load, why the delay?

Printing is fine and scanning once the page loads is fine, just not sure why the 20 second delay for the scanner software.

FYI connected Via WIFI. This was never a problem with older versions of the driver set/software

Category:
1 REPLY 1

‎12-18-2020 02:16 PM

HP Recommended

@Jamski2019 

 

Which software / application?

 

If the application to which you refer is HP Smart, the change is related to the recent updates.

HP Smart requires sign-in to the application (using your HP Account credentials).

The "delay" is likely a result of the application having to start Cloud Services in preparation to use the app.

 

No, there is no "going back". 

 

If you wish to do so, open HP Smart and leave it open (minimized) during your session.

In most cases, the app is happy to sit in the background and wait for you to use it.

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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