the printer is coming up with scanner failure i can not printer or scan

[joannabal]

it keeps coming up with scanner failure.  i can not printer or scan

[Kuroi_Kenshi]

Hi @joannabal,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait about 60 seconds before plugging it back in and turning it on.
• This can reset any temporary software glitch that might be causing the scanner error.

Perform a Power Reset:

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect the power cord to the printer.
• Turn on the printer and try scanning again.

Check for Paper Jams or Obstructions:

• Open the scanner lid and check for any paper or objects that might be blocking the scanner mechanism.
• Ensure the scanner glass and the surrounding area are clean.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. Kindly refer to this link to update your printer firmware.

Reset the Printer’s Settings:

• Resetting the printer to its default settings can sometimes resolve persistent issues. Consult the printer's manual for instructions on how to do a factory reset.

Check Connections:

• Ensure that all cables are securely connected. If using a wireless connection, make sure the printer is properly connected to the network.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility. This tool can diagnose and fix scanning and printing problems.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,