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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
MarcoC87
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the scan does not start

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HP Photosmart 5510

hi, when i want to make a copy or scan of a document the stampntw freezes. the scan does not start. while printing works. I attach photos

image.jpg

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Repairatrooper
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So no functions that require scanning work. Have they worked in the past? If you turn off the device and turn it back on do you hear scanner movement when the device is starting up? Does the scanner bar (the light device) rest in the proper position?

 

 

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MarcoC87
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until recently everything worked. the scanner carriage appears to be stuck. it doesn't even move when I turn on the printer. I attach photos of the current position:

9D789DF5-BA24-480C-BC40-EF4C7EBF5115.jpeg

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