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the scanner feature on my new printer is very poor , papers stick together, will not print multiple

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Microsoft Windows 10 IOT

I just purchased a HP Officejet pro 8028 printer . the scanner is very poor papers stick together in feeder will not scan 20 pages in one file to computer only to email. should i take this model back and purchase a different  model. scanning is necessary for my work. i If so what do you suggest.

 

thank you

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HP Support Agent
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@K-hun

 

Welcome to the HP Support Community.

 

Does this happen from the scanner glass as well? Are you able to copy well from the feeder?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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