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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-21-2022 10:06 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer
Operating System: macOS 10.15 Catalina

The touch screen on my printer is not responding

 

Category:
3 REPLIES 3

‎11-25-2022 03:17 AM

HP Recommended

Hi @IndianRose,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand the touchscreen display on your HP Envy 7645 is not working and I will be happy to help.

 

Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a surge bar or battery backup, it likely isn't getting consistent power. Power fluctuations can cause all manner of firmware or seemingly apparent hardware issues, so I'd recommend trying this first.

 

I also recommend Getting the Latest Firmware and Product Updates. 

 

If that doesn't resolve the issue, it could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-26-2022 06:28 PM

HP Recommended

Hi @IndianRose,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎11-29-2022 11:27 PM

HP Recommended

Hi @IndianRose

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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