trying to share scanned document

[Magicsalvage]

I'm using HP Smart App. and have always been able to scan with my Laser Jet Pro MFP M130nw and then share the document but, all of the sudden when I go to send / share the scanned documents it starts like it's sending but never completes or comes to an end.

[TEJ1602]

@Magicsalvage, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

Are you trying to scan to email?

Is there any error message when you try to share?

Meanwhile, check the connectivity between the devices.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Also, try to uninstall and reinstall the HP Smart App.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Magicsalvage]

I don't get any sort of message when trying to email a scanned document as I believe it is part of the HP software I downloaded a 2nd time after deleting the first that wouldn't work. I have reinstalled the most recent drivers but not sure about the firmware unless it comes with the drivers. I can email and print other documents just nothing that I scan. Again it scans them and then when I select share and enter the email address it starts but never completes the sending.

[TEJ1602]

@Magicsalvage

The firmware update does not come with the printer software, you will have to download and update it separately.

The link is available in my previous post.

Keep me posted for further assistance.