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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-10-2024 09:56 AM - edited ‎01-10-2024 02:29 PM

HP Recommended

I just purchased an HP MFP 4104fdw printer.  It is successfully connected to my WIFI, but it will not connect to the internet (internet  not connected) due to duplicate SSID's found on my home network. The printer is only usable if I connect a USB cable directly to a PC. 

 

The Wi-FI network test report says "more than one wireless access point/wireless router has been found that matches your wireless network name (SSID)...."   I have Xfinity for my internet provider and they do not allow me to change the names on my 2.4 and 5 gb wireless network.

 

How do I get it to connect so I can do wireless printing from my other home computers? 

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