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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-24-2020 03:33 PM

HP Recommended
Product: HP 4730MFP
Operating System: Microsoft Windows 10 (64-bit)

I was looking for some help with setting up a HP 4730 to send email from the printer, But this printer is not on a domain so no LDAP is needed. smtp server is set but still erroring when I am trying to send an email from it. any help would be great.  

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1 REPLY 1

‎09-26-2020 03:37 PM - edited ‎09-26-2020 03:38 PM

HP Recommended

Make sure that your setting for the SMTP server are correct. Ensure that if the server requires authentication that you a valid user and password is entered. The most common cause of failure we see is either a missing gateway or bad DNS settings in the network setup. LDAP is optional even in environments that support it.

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