unable to send scanned doc via email using hp8620

[fishinsal]

Printer Keeps telling me that my username or password is incorrect.  I can log into **bleep** with no issues.  I have port 587 and tls setup in outbound profile.

[VikramTheGreat]

Hi @fishinsal,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when your HP OfficeJet Pro 8620 printer keeps rejecting your email credentials, especially when you're sure they're correct. Let's walk through the steps to resolve this issue.
 

💡 Why This Happens

Even if your username and password are correct, email providers like Gmail, Yahoo, or Outlook often block access from devices they consider "less secure", like printers, unless specific settings are enabled.
 

1. Enable App-Specific Passwords (if using 2-step verification)

If your email account has two-step verification enabled, you must generate an app-specific password for the printer to use.

• Gmail: Create an App Password
• Yahoo: Generate App Password
• Outlook/Hotmail: Create App Password

2. Allow Less Secure Apps (if applicable)

Some providers require you to explicitly allow access from devices like printers.

• Gmail: Allow Less Secure Apps (only visible if 2FA is off)

3. Correct SMTP Settings

Make sure your printer’s SMTP settings are configured as follows (for Gmail, as an example):

• SMTP Server: smtp.gmail.com
• Port: 587
• Encryption: STARTTLS or TLS
• Authentication: Enabled
• Username: Your full email address
• Password: App-specific password (not your regular one)

You can configure these via the Embedded Web Server (EWS):

• Open a browser and enter your printer’s IP address.
• Go to Setup > Email Server.
• Fill in the SMTP details and test the connection.

📘 Full guide: Configure the email server | HP® Support
 

🛠️ Still Not Working?

HP has a detailed troubleshooting guide for this exact issue: 👉 HP Printers - Scan to Email Cannot Access Email Accounts | HP® Support

And for your specific printer model: 👉 HP Officejet Pro 8620 e-All-in-One Printer - Troubleshooting | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @fishinsal,
 

I hope the steps shared will help resolve the issue. Please try and keep us posted on how it goes.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat