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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 4511 All-in-One Printer

My scanner is not allowing me to scan my documents to my laptop

 

1 REPLY 1
HP Recommended

@Blackvoice 

 

Welcome to the HP English Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

===========================================

 

Would you care to give us a hint about the context?

 

For example...

 

"Not allowing" in the sense of the scanner is "unavailable"?

 

Is there an error message?

 

What / Which application or software are you using?

 

How is the printer connected?

 

If you are using the full driver printer software, that is, HP Scan?

 

If you have the Full Driver printer software installed (required for "Scan to Computer"),

(then)

Is "Manage Scan to Computer" enabled in the Printer Assistant shortcut - Tab Scan?

 

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4511 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.