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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-12-2023 06:02 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

hello 

I upgraded my internet and not I am unable to scan or fax,  I have uninstalled and reinstalled the software, I did try to pay for live support but the page states unavailable. I Went from 300 mb to 1gb for internet. I am not sure if I should reset the printer and start over. Seems like 1 big mess.

I have an HP officeJet PRo 9015E. any suggestions

 

thanks in advance

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