usb connection

[needahand]

I am using an usb-cord to connect my mothers printer to her pc, but it rarely prints and I get the message HP Print and Scan doctor 5.0.4, that the chosem printer isn't connected.

This is wierd, because its directly connected through a cable to a functioning usb-port.

The printer is on and there are no blinking ligts of any kind to indicate any problems

Whenever i try to to print, it just gets stuck in the que

Does anyone know what the issue is?

[asmita6658]

@needahand

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with printing through a USB connection.

Don't worry, I'm here to help! To better assist you - 

1) Have you tried an alternate cable? 

2) Have you tried another USB port on the computer?

While you respond to that, let's try these steps -

Solution# 1 HP Print and Scan Doctor -

Download and run HP Print and Scan Doctor from here.

Solution# 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!