when I hit the print button the a screen comes up asking for the fax number

[Tony686]

need help to print on HP MFP 3101. I need to print and after I hit the print button the next screen is asking for a fax number

[Kuroi_Kenshi]

Hi @Tony686,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printing issues on HP MFP 3101!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Default Settings:

• Ensure that the printer is set up for printing as its default function. You can verify this by accessing the printer's settings menu either through the printer control panel or the printer software installed on your computer.

Ensure Correct Function is Selected:

• When initiating a print job, make sure you are selecting the "Print" function rather than "Fax" on your software or printer menu. Sometimes, buttons or icons might be close together and selecting the wrong one could route you to fax options.

Inspect Print Driver Settings:

• It’s possible that your print driver settings are aligned incorrectly. Go to the printer properties on your computer and check that the default action is set to ‘Print’ and not ‘Fax’.

Printer Software:

• If you’re using a software interface to print, make sure the correct function is selected before sending your print job.

Verify Cable Connections:

• If your printer has fax capabilities, ensure that there's no interference with fax settings from any connected phone lines.

Restart and Reset:

• Turn off your printer completely, unplug it from the power source, wait a few minutes, and then plug it back in. Sometimes a reset can resolve configuration mishaps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,