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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-19-2022 02:20 PM

HP Recommended
Product: HP LaserJet Pro M1217nfw Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

when I scan a blue band of about 1 inch wide appears from top to bottom

Category:
1 REPLY 1

‎02-20-2022 02:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try the steps in this resource to see if it helps?

https://www.youtube.com/watch?v=WYx1ZfoGKfM

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document
HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document
youtube.com/watch?v=WYx1ZfoGKfM
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to resolve vertical lines or bands in a copied document. The lines are usually caused by a speck of dirt on the scanner glass or ADF scanner glass strip. This applies to All-In-One ...
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