why shall Ihave to connect in order to scan a document? and wait..wait..and wait for no result !!!

[patocheham]

why shall Ihave to connect in order to scan a document? and wait..wait..and wait for no result !!!  can't it be as simple as "press scan".

[Dragon-Fur]

@patocheham 

It sounds like you are using HP Smart and the application is not able to connect to your HP Account?

HP Smart just updated to another new version.

Make sure all your devices are using the latest version of the application for that device.

HP Smart - Windows >> Remove / Install Steps

Settings > Apps > Apps and Features > scroll down, find, Click on HP Smart > Uninstall > Restart the computer and log in.  A new copy of the application can be downloaded / installed from the Microsoft Store (formally Windows Store).

What to do?

If you cannot sign into HP Smart - and / or if the application cannot be fixed - there is a different way.

Install the Full Feature Software / full driver printer software and then use HP Scan

How-to video:

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

Example - Full Feature Software listed in Programs and Features / Shortcuts on Desktop

Programs_and_Features_Printer_Desktop_Icons_4

Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_6

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What else?

After the full driver software is installed,

If you wish to do so,  add this application:

Install and use HP Scan and Capture

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

Scan_and_Capture_Document-Photo_Settings_1

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

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