wont scan to email

[Jack3671]

the "scan to email" option no longer works - i get message saying "Username or password is incorrect. ensure both user account and password are valid" - not sure why this has started - i did change wifi recently (and reset wifi details) but everything else is working on the printer just not the scan to email option

i would re-enter the username and password if i knew where to find it in a menu

[Dragon-Fur]

@Jack3671 

Welcome to the HP Community Forum.

Use the Embedded Web Server (EWS) to make edits to the Scan to Email Profile.

HP Color LaserJet Pro MFP M282-M285 - User Guide

Go to Pages 58-59

Reminder to those reading

Some email providers, including G-Mail, now require that 2-Step verification be used with their products (email).  Third party software -- like that used in your printer SMTP Scan to Email -- requires the use of an "App Password" in place of the normal password you use with the email address.

Generally, once an App Password is created for use with an application (like Scan to Email), that App Password does not have to be "updated".  That said, it is possible you will have to generate a new App Password for your application.

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Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Comcast / Xfinity – “App Password” for third party applications

Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

How to use two-step verification with your Microsoft account

Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

What’s the Difference Between Ports 465 and 587?

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EWS_9025_Scan-to-Email_Setup_3

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro MFP M283fdw 

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