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‎08-07-2020 02:48 PM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I have run all the diagnostics, cleaned all the glass and nothing works. One day it was fine and the next not.

3 REPLIES 3

‎08-10-2020 12:49 PM

HP Recommended

@ejwnj

 

I reviewed your post and I understand that you are facing issues with the copy and scan quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-11-2020 06:30 PM

HP Recommended

This did not work

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‎08-12-2020 09:47 AM

HP Recommended

@ejwnj

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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