10-26-2013 07:06 AM - edited 10-26-2013 07:07 AM
I've seen others with this issue. We used to be able to scan to email for months now, but today we receive an error saying "Server Connection: 403". The printer is connected to the internet. We have a 6520 printer.
We tried re-booting and unplugging everything already. Please can someone help.
Solved! Go to Solution.
10-28-2013 12:25 PM
I would like to help you with the Server Connection error you are experiencing. It sounds like you are using a scan to email app from the front panel of the printer, if this is true follow the following to resolve the issue.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 188.8.131.52
b. Alternate DNS Server should read. 184.108.40.206
7. Select apply you might get a warning just select okay.
Let me know if this resolves the issue.
The above information was found on the following Thread by garytech1
11-15-2013 11:21 AM
11-19-2013 01:30 PM
Hi Hammer_1992. I have included my fix for this issue from a different thread. Let me know how it goes.
Server Connection Error 403:
03-23-2014 01:08 PM
I'm scanning to email (a document) from the front panel of the printer 6520. Never had problems in the past. Have reset all equipment (Wireless Router, Printer); still nothing.
Found a solution about changing the Manual Preferred DNS to 220.127.116.11. and Alternate DNS to 18.104.22.168; powered printer off/on and still getting the 403 connection error message.
Any help is appreciated.
04-09-2014 05:26 PM
Hello - I have an HP Photosmart 6525 and am receiving the 403 error when trying to scan to email. It has worked in the past. I followed the instructions found on the support board to enter the IP address, etc. and it didn't resolve the error. Thanks.