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FransV
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5640: cannot select picture when scanning

HP ENVY 5640
Microsoft Windows 10 (64-bit)

I am using the printer/scanner for several years know. I was busy digitising my old photo's. Suddenly, it is no longer possible to get several photo's from 1 A4.

At first it scanned (after the prescan) the wrong coördinates (so it scanned, but the wrong part of the A4), and now It only scans the complete page no matter what and how many pictures I select (if i scan 3 pictures on 1 A4, I get 3 scans of the complete page in stead of only the selected pictures).

 

I have already reinstalled all software/drivers (several times/latest version).

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5640: cannot select picture when scanning

@FransV 

 

Edit - Correct the link to the printer homepage

 

I may not understand what you are trying to accomplish.

 

Are you placing more than one photo on the printer glass with the intention of creating a separate saved file of each photo?  That is, are you using the Scan software to detect the borders around each photo for the purpose of having each photo on the glass stored as a separate file / photo?

 

Which scan software are you using?

 

If you are using HP Scan,

If you are trying to create single photo files from multiple photos placed on the glass,

then here are some places to check include ...

 

  • The (re)installation of the printer software may not be actually installing "clean", that is, there may be leftover "bits" of software that are preventing the new installation from completely installing a fresh copy of the software.  If you believe this is the case, I can provide instructions to cleanly remove and then install a fresh copy of the printer software.

 

  • Your current job settings may be missing the configuration to "detect" the borders of each of photos placed on the glass.  This might happen if the preferences / shortcut have accidentally been set / reset to other than what you are trying to do.  

Set the Preferences - Windows

 

  1. The following assumes the Full Feature Software has been installed.
  2. Check / enable the printer as the “Default Printer”
  3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

 

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

 

and

 

Example (details, for example, Page Size "Detect" wording may vary)

9025_HP_Scan_Menu_1.JPG9025_HP_Scan_Menu_1

 

=========================================================

 

HP Smart for Windows can do both types of scan operations, though the "detect" boundaries does not seem to exist when creating more than one saved photo file from a multiple number of photos placed on the printer glass.  Instead, scan the bed of photos multiple times, each time using Edit to manually edit and apply the boundary around a single photo (then Apply), next, Add Pages, repeat - this time editing the boundary around a different photo.  Finally, click Save > Select a Folder in which to create and save the files

 

HP Smart – The “Smart” New Printer Application for Windows 10

 

Looking for the HP Smart Application for Windows 10?

 

Getting “smarter” all the time, the HP Smart App provides all the print environment and setup you need to use your printer.

 

  1. Add your printer to your network.
  2. Download and Install HP Smart for Windows.

 

How-to

 

Open the Software and Drivers Support Website for your printer

Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

 HP Printers - Using the HP Smart App (Windows 10)

 

 

Windows key > All Apps > scroll down to category H > click on HP Smart

HP_Smart_Start_Screen_Icon.JPGHP_Smart_Start_Screen_Icon

 

Optional: Right-Click on the application to Pin to Start and / or Pin to Taskbar

 

Reminder:  For best results, after installing, be sure to log into the HP Smart app.

 

HP_Smart_W10_Start_Screen_1.JPGHP_Smart_W10_Start_Screen_1

 

References

 

HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers

 

HP Easy Start Printer Setup Software

 

Software, Drivers & Firmware

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5640 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

 

Kind Regards,
Dragon-Fur
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FransV
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5640: cannot select picture when scanning

Hello Dragon-Fur,

 

Thx for the quick reply. Indeed, I use the HPScan software to scan multiple foto's on one page. The software recognises multiple photo's in the first run, but in the second run, it scans completely different area's.

 

I think I have tried all your suggestions (and more). Only the real clean install I did not do yet. If you could provide me with the instructions: Yes please! 

 

 

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FransV
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5640: cannot select picture when scanning

@Dragon-Fur

 

Or any other support guru.

 

Hope u r reading this. Reinstallation of the software did not solve the problem. I even did an installation of the software on another computer... same result!  (After I had reset the printer to factory default and reconfigured it by hand)

 

I think it is not a software problem (and if it is, it is part of the latest official software of HPScan from HP), but in the printer; what hardware-part/connection could be in error?

 

 

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5640: cannot select picture when scanning

@FransV 

 


@FransV wrote:

@Dragon-Fur

 

Or any other support guru.

 

Hope u r reading this. Reinstallation of the software did not solve the problem. I even did an installation of the software on another computer... same result!  (After I had reset the printer to factory default and reconfigured it by hand)

 

I think it is not a software problem (and if it is, it is part of the latest official software of HP Scan from HP), but in the printer; what hardware-part/connection could be in error?

 

 


 

You could try changing the port.

I am not overly confident about this one (it is a guess) - nonetheless, port issues can result in some weird problems.

 

** Install – Optional - Port Issues - Create a TCP/IP port **

 

The assigned port may fail to connect the printer or certain printer activities (Scan).  Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

 

How-to “Create TCP Port” Contributed by  greenturtle:

 

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

==========================================================

Another guess - you could try a Power Reset on the printer.

This can clear a few odd issues with the hardware.

 

 Printer Turns Off Unexpectedly or Repeatedly

Step 2

 

 

==========================================================

Another possible place to check - IF the driver is at fault ...

 

The regular uninstall process does not sometimes remove all the existing printer software.  In particular, the regular uninstall does not remove the little bits of printer software left in the user account.  

 

If you decide to try the software installation again, check and remove any "extra bits" of software before installing a fresh copy.

 

As well, if you have never done so, update the printer Firmware.

 

  1. Read everything through to better understand the options.
  2. Start your uninstall at the "extra bits" section

 

Clean Remove and Reload Printer Software

 

Prep Work and Important Information

 

 

(How to) Create Restore Point

 

Before making any changes to your system, always create a Restore Point!

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

 

 

The Print and Scan Doctor

 

Trouble?  Before you try anything else, you may wish to download and run the HP Print and Scan Doctor - it does find and fix a number of issues, the software is easy to run, and it won't make anything worse.

 

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

 

HP Smart – The “Smart” New Printer Application for Windows 10

 

Looking for the HP Smart Application for Windows 10?

 

Getting “smarter” all the time, the HP Smart App provides all the print environment and setup you need to use your printer.

 

  1. Add your printer to your network.
  2. Download and Install HP Smart for Windows.

 

How-to

 

Open the Software and Drivers Support Website for your printer

Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

 HP Printers - Using the HP Smart App (Windows 10)

 

 

Windows key > All Apps > scroll down to category H > click on HP Smart

HP_Smart_Start_Screen_Icon

 

Optional: Right-Click on the application to Pin to Start and / or Pin to Taskbar

 

Reminder:  For best results, after installing, be sure to log into the HP Smart app.

 

Adobe Reader DC – Needed Whether You Use It or Not

 

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

IMPORTANT – Things are changing:

Not every printer offers the Full Feature Software as a direct download.

 

  1. If available, use the Easy Start method to install your software: During the installation, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software” or simply “Full Driver”.
  2. After the software is installed, Restart the computer and log in

 

 

The Basics – Short and Sweet - Reinstall Full Feature Software

 

When everything is generally OK and you (just) want to remove and reinstall the software.

 

Printer Software

  • Uninstall the existing printer software from Programs and Features
  • Restart the computer and log in
  • Open Category Software and Drivers in your printer Support Website
  • Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.
  • Navigate to the folder in which you saved the software installation package (likely Downloads)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • After the software is installed, Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++

Start your uninstall here...

The Detailed Procedure – “All the bits and extra steps”

 

“Not Working” – Software does not work, won’t install, or things are generally “stuck in the mud”

 

Things to Know

 

NOTE

This procedure does not address File System errors in Windows nor does it fix issues in your network that are blocking or failing to find and accept the device on the network. 

 

  • Read through the following text, then proceed with the steps that are relevant to your situation.

 

  • For best results, do not ignore the suggested Restart

 

  • Procedure includes optional “extra bits” clear and clean steps to assist with “troubled” software installations. Extra sections are marked with an asterisk pair **” front and back.

 

  • In general, most installations tend to work better if Windows Updates and your other computer Updates are already installed and current.

 

 

(Start)

 

** Printer Software – Blocked in Security Software **

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

 

Uninstall Existing Printer Software

 

Uninstall existing printer software from Programs and Features

 

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

 

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

 

** Uninstall - Printer Software – Lurking in the Device Manager **

 

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

If any devices are removed, Restart the computer and log in

 

 

** Uninstall - Printer Drivers – Lurking in Devices and Printers **

 

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

 

 

➡️  ** Uninstall - Printer Software – Lurking in the User Account **

 

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder

 

Clear Temp Folder in AppData

 

Method One

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method Two

Windows key + X + R (Run command) > type %temp%

 

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

 

Clear HP Printer mention in AppData\Local\HP

 

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

 

 

Installation – Full Feature Software

 

NOTES

 

  • If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).

 

  • Some (newer) printer models (only) provide the "Easy Start" install method. When applicable, the Easy Start installation will be found in the Software and Drivers website support page > Category Software

 

 

  • Within Easy Start, you will be given the opportunity to install the software that is available for the printer
    • Look for / Select the "Full Driver" software

 

HP Documents

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

HP Printers - Updating or Upgrading Printer Firmware

 

Install - Manual Installation of the Downloaded Printer Software

 

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator

 

 

NOTES

  1. If you use the Easy Start method, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model.  For example, the software might be called “Full Solution Software”.
  2. After the software is installed, Restart the computer and log in

 

 

** Install - Optional - Video help **

 

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

 

AND / OR

 

** Install - Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer Support Website Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

 

AND / OR

 

Install - HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and the search window to narrow the search. 

For example,

Category Printers and All-in-Ones > Install, Setup, Drivers

  • Select your Video

 

 

Firmware

 

Consider installing the printer Firmware

READ (when provided) all information and instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

 

Reminders

  • Firmware is normally updated after the printer software is installed / functional.
  • Firmware does not have to be updated if you change computers.
  • Firmware does not have to be updated just because you reinstall the printer Software.

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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FransV
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5640: cannot select picture when scanning

Dear @Dragon-Fur,

 

Thank you so much for helping to try to find a solution. Unfortunately this did not solve it.

 

I decided to stop trying and bought a Canon.

 

Kind regards!

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5640: cannot select picture when scanning

@FransV 

 

You are welcome.

 

T'is OK, you know.  Fixes come in all flavors. 

 

Good Luck with the new printer.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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