6-DAYS of illogical responses

[Lloyd922]

I received my printer 7-days ago. It was supposed to scan to my Chromebook. It doesn't. The EWS doesn't address scanning at all. I've asked for help from numerous HP resources--no help. Tech support told me he was trained in MS not Chrome OS and couldn't help me. He told me to contact sales to get a return shipment label, which is what I've been trying to do for several days. I've exchanged at least a dozen emails with MYHPSALES -- sometimes with the same person. They response with illogical answers as if they hadn't even read my emails or understand my problem. I'm tired and just want my money back. I just want a shipping label to return the printer and get a full refund! (I need to move on with a printer/scanner that works.)  WHAT CAN I DO TO BE HEARD BY SOMEONE WHO CARES ABOUT A (one time) LOYAL 30-YEAR CUSTOMER.  I want to return this product. Does anyone know what I can do next to get some results?

[Riddle_Decipher · Accepted solution]

@Lloyd922 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Lloyd922]

Just checking to make sure you received my "private information" as you requested. I got another email that suggested you may not have received it. 

thanks