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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-06-2020 10:12 AM

HP Recommended
Product: HP OfficeJet Pro 8030
Operating System: Microsoft Windows 10 (64-bit)

I'm unable to use the ADF to scan.  My printer is networked with a static IP and is functioning properly (TCPIP printint, NOT WSD).  I have the current firmware installed.  I have the current printer drivers.  Diagnostics is unsuccessful.  This is a relatively new printer.  It MUST work!  There seems to be plenty wrong with your drivers.  

3 REPLIES 3

‎04-08-2020 01:34 PM

HP Recommended

@ltrefil

 

Welcome to HP support community.

 

Are you getting any error message while scanning?

are you able to scan from the glass bed?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-09-2020 12:25 PM

HP Recommended

I was able to resolve this problem.  I'm not sure what caused the ADF to not scan but the feeder is working now through both Windows Fax and Scan and the HP Scan software.  I did reinstall the printer using TCPIP which is always best practices.  WSD is never reliable.  Thanks for responding!

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‎04-12-2020 06:40 PM

HP Recommended

@ltrefil

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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