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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Office Jet Pro 8025
Microsoft Windows 10 (64-bit)

How do I adjust the scanner resolution on my Office Jet Pro 8025

3 REPLIES 3
HP Recommended

@Pollparrot

 

Welcome to HP support community.

 

Which application are you using to scan?

 

You ca change the scan resolution using HP Solution center

  1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

    NOTE: 

    Do not load photos in the ADF to prevent damage to the photos and the printer.

  2. Search Windows for 'solution center', then click HP Solution Center in the list of results.

    HP Solution Center opens.

  3. In HP Solution Center, click Scan Document or Scan Picture to view available scan shortcuts and settings.

  4. Click one of the shortcuts that matches the file type and resulting action you want.

  5. Change any of the shortcut default settings in the right side of the window, if necessary.

    NOTE: 

    Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

  6. Click Advanced Picture Settings or Advanced Document Settings to change any available settings such as quality and resolution.

  7. Click Save to file Save Options to change the folder where scans are saved, set scan file names, and select what happens after you save the scan.

  8. Click Scan.

    The printer scans the item and a scan preview window opens on the computer.

  9. Click the scanned item to make any additional changes, then click Finish to save the scanned file.

You can refer this HP support community for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you. Haven’t had a chance to try yet but I will this weekend.

HP Recommended

@Pollparrot

 

Yes, you can try those steps at you leisure and let me know the outcome.

I will be more than glad to assist you.

 

Cheers.

Sandytechy20
I am an HP Employee

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