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Peregrinus500
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Adobe acrobar and PS don't recognise hp 9020 scanner

Office Jet Pro 9020 AIO
Microsoft Windows 10 (64-bit)

I have just purchased a HP office JetPro 9020 all in one.

 

It says that it is between compliant but I cannot get it to connect to either Adobe Acrobat or Adobe photo shop (CS6)

 

I have installed all of the recommended software (as far as I know) but still cannot get these two applications to link.

 

I was previously using a canon PIXMA and that worked perfectly.

 

Any help would be much appreciated

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Message 2 of 2
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HP Recommended

Adobe acrobar and PS don't recognise hp 9020 scanner

@Peregrinus500

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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