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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-08-2019 07:44 AM - last edited on ‎11-13-2019 08:09 AM by Retired

HP Recommended
Product: HP ENVY 7640
Operating System: macOS 10.14 Mojave
HP Recommended Solution: HP Easy Scan is not currently supported in macOS Catalina. Click here

 

Today I've upgraded my new Mac (27 inch) with Catalina. Since then HP scan (wireless) stops scanning on the second paper. HP scan just stops and keep saying "preparing scan".
I'm stuck.

101 people had the same question
59 REPLIES 59

‎10-08-2019 07:51 AM - edited ‎10-08-2019 08:00 AM

HP Recommended

Some extra info from the Printer software error code:

"Een noodzakelijk softwareonderdeel ontbreekt of is beschadigd. Installeer de software opnieuw voor uw apparaat en/of controleer of er problemen zijn met uw vaste schijf."
Translation: "A necessary software component is missing or damaged. Reinstall the software for your device and / or check if there are problems with your hard drive."

So I did reinstall the Scan software, first removed the scan App, empty the bin. Then reinstall but the same result, Scan Software keeps saying... "preparing the scan" after the first page is scanned by the printer.

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‎10-08-2019 10:39 AM

HP Recommended

Hi,

HP Scan is not compatible with Catalina, HP Easy Scan should likely get updated soon.

 

Please install and use HP Smart, for now.

Click the plus sign and follow the steps to configure your printer:

https://ftp.hp.com/pub/softlib/software13/printers/HPSmart3.6.pkg

 

Check your product support page in the future for updated drivers to become available:

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-7640-e-All-in-One-Printer-series/6617267/mo...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-14-2019 12:35 PM

HP Recommended

Temporary solution on MAC is to use Image Capture App.  That work's OK with my Officejet 6950.  However, update urgently awaited

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‎10-16-2019 03:09 PM

HP Recommended

I tried using image capture, but couldn't see how to save the whole page

 

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‎10-16-2019 04:01 PM

HP Recommended

Your temporary fix worked. But downloaded the new driver for Mac 10.15 and the SCAN still doesn't work. HP did not do a very good job to fix problem.

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‎10-17-2019 06:19 AM

HP Recommended

Hi. I have an Envy 7460 all-in-one printer-scanner. This morning, 17th October, I discovered that as a result of downloading ‘Catalina’ last week to my Mac desktop I’m unable to scan to my Mac. The printer function is working as normal. 

 

I have upgraded my drivers as advised by your expert ShlomiL in his post on 8th October and installed HP Smart, but nothing has changed. Each time I try to scan a document, I am now being presented with a dialog box, stating the following:

 

Scan Failed. The operation couldn’t completed. (com.apple.imagecapture error 4294967249.)

 

Please advise. Thanks. 

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‎10-17-2019 07:15 AM

HP Recommended
Come on HP! Today I found out on your website there is an update for the printer for OS 10.15 (HP Easy start version 2.9.0.188). I removed previous installations (HP-Smart) first, removed also from the Bin and (to be sure) restarted my Mac. Then downloaded the new HP-Scan version (HP Easy start app) and downloaded and installed it.... result, exactly the same, Printer scan's the first page then halfway the second page NOTHING!... HP Easy Scan show's the same message as original issue "preparing Scan".  This is quit dissapointing.
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‎10-17-2019 01:50 PM

HP Recommended

You have to select what you want scanned.  Click in the image and draw the scan boundary.  Or set it to Auto detect.

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‎10-19-2019 11:02 AM

HP Recommended

While I cannot scan to the computer, I am successful at scanning to a flash drive and then transferring to my computer.  It's extra steps, I know, but it works.  

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