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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-20-2019 01:48 PM

HP Recommended

I am following this thread and wish I had known there would be a problem before I uploaded Catalina to my MacBook. I cannot scan and it just says preparing Scan with nothing further. I read the comments on this thread and nothing seems to work. Any ideas when this might get resolved. How frustrating and ridiculous. 

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‎10-20-2019 02:09 PM

HP Recommended

It seems to be taking forever.
Meanwhile, I downloaded HP Smart. It works for scanning with Catalina.  It was suggested by ShlomiL one of HPs experts. Give that a try. 

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‎10-21-2019 12:42 AM

HP Recommended

absolutely agree!. I’m taking to my social media accounts to tell people NOT to buy HP printer-scanners. What a shambles.

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‎10-21-2019 08:22 AM

HP Recommended

I discovered that you work around by using the scan pane in System Preferences / Printers.  Cumbersome but at least I've been able to scan so the problem seems to be in the Easy Scan app.

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‎10-22-2019 06:04 PM

HP Recommended

Now running on MAC OS 10.15 Catalina

 

Installed HP driver for printer, works OK.

Scanner does not work.

 

Any solution?

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‎10-22-2019 06:19 PM

HP Recommended

i was getting a little desperate, but your instructions worked perfectly for my HP Officejet 4630.

was getting tired for the update for HP easy scan

thank you!!!

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‎10-22-2019 08:05 PM

HP Recommended

Thank you for the solution!  I downloaded HP Smart and am able to scan to my computer again with Catalina.  

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‎10-24-2019 01:46 AM

HP Recommended

I have the same problem. One can install the software many times but always the same problem. The scanner does not work.

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‎10-24-2019 04:19 AM

HP Recommended

Yesterday, I took to Twitter and told HP and Apple about the problem. They both asked me to get back to them and I have done so, via Twitter. If anything comes of it, I will post their suggestions (if successful), on here. It’s just disgraceful that HP haven’t got this sorted. 

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‎10-24-2019 07:05 PM

HP Recommended

HP! Wake up. This is outrageous. Why are you not keeping up with Mac OS???

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