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After Catalina (Mac install) HP scan stops working

I installed HP Smart and like it better!

 

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Message 42 of 60
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After Catalina (Mac install) HP scan stops working

Do you have a link for where HP Smart software is located?  Been looking all over for it, and no luck.

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After Catalina (Mac install) HP scan stops working

A new version of HP Easy Start was released on 11/18/2019 version 2.9.0.189.   I have tried to get this installed today but it fails when trying to add a device.   I have manually added the printer (OfficeJet Pro 8600 Plus) via the Printers and Scanners in System Preferences.   The application Easy Start detects that it's added the printer and even asks if I want to update the drivers to the correct drivers.... to which, it fails.   So.. now I can only print and have lost all ability to scan.

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After Catalina (Mac install) HP scan stops working

Okay... I got it fixed.   Here is what I had to do....

  1. Download the new HP Easy Start version 2.9.0.189 at the link I provided in my previous post.  Do not start the install yet.
  2. Download and install the updated HP Print Drivers from Apple
  3. Open Printers & Scanners from System Preferences 
    1. Click on the lock in the lower left corner to make changes
    2. Right click in the printers window (left) and Reset Printer System
  4. Install the HP Easy Start application and follow the prompts.   It ought to fail when trying to add a new device.  That's okay... just quit the app.
  5. In the Printers and Scanners, add a new printer
    1. Select the OfficeJet Pro 8600 driver

In you applications folder, HP Easy Scan should have been installed.   You ought to be able to open the application, select the scanner and away you go.   If not, try a quick reboot to clean things up and try it again.

 

Hope this helps

2)  

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After Catalina (Mac install) HP scan stops working

This fix it, finally! Thank you "JAWS4"

HP Easy Scan now recognizes the scanner.

 

Running OS Catalina 10.15.1 on 27" iMac late 2013 

HP Officcejet Pro 8600 all in one

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Message 46 of 60
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After Catalina (Mac install) HP scan stops working

You may download and install the HP Smart app from the Mac App Store, simply search for HP Smart there @JAWS4.


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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Message 47 of 60
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After Catalina (Mac install) HP scan stops working

Sadly no good for me. Can't load Smart either HP Smart or EasyStart. Mac can't see printer. Have restarted everything reconfirmed wireless settings etc, Mac is on, printer is on and waiting. Just can't see each other. 

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Message 48 of 60
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After Catalina (Mac install) HP scan stops working

HP smart doesn't work either. About to throw my printer in the trash

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After Catalina (Mac install) HP scan stops working

I’m in the same place as you. There are workarounds, but they’re time consuming and clunky. I am seriously considering trashing my HP Printer and buying a new one from another company.

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After Catalina (Mac install) HP scan stops working

So now almost 6 months have past since this post. What does "HP Easy Scan should likely get updated soon" then mean.

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