After doing a scan I can not print

[psh916]

I am having troubles printing after I have done a scan. The scan is fine. When I do something else and then need to print nothing happens.

[Barachiel]

Hi @psh916 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this link and run HP's print and scan doctor. Let me know if it fixed the issue. 🙂

Please reply with the details for further assistance.

Eager to help!

[psh916]

I ran scan and print doctor with no luck. The printer worked correctly just before I did the scan. I am trying to print from my computer. The printer has been off for a couple of days and it still not printing. It brings up a box for me to fax. Doesn't make any sense to me.

[Barachiel · Accepted solution]

Hi @psh916 ,

Thank you for responding,

It's great to have you back 😉

Follow the steps given below:

Root Level – printer driver reinstallation: 

  

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link and install full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 😉