10-22-2019 08:28 PM
When I insert my page I hear the chime and see “Original Loaded” on the screen. But when I press scan on my computer, it only scanned on the glass… Does not load the document.
I have followed the instructions on a previous troubleshooting thread, to no avail
I do not understand about a firmware upload… My Internet is not working right now… A little lost.
Solved! Go to Solution.
10-22-2019 09:15 PM
I discovered the problem…maybe it will help someone else, also!!
I had scanned a photo earlier today and the scanner program was still set on photo/graphics…so the ADF will not work!! I changed it to "general" and, voila…it works!!
Thanks for any who have worked on a solution for me!!