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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-22-2019 08:28 PM

HP Recommended
Product: Office jet 6600
Operating System: Mac OS X 10.11 El Capitan

When I insert my page I hear the chime and see “Original Loaded” on the screen. But when I press scan on my computer, it only scanned on the glass… Does not load the document. 

 I have followed the instructions on a previous troubleshooting thread, to no avail   

I do not understand about a firmware upload… My Internet is not working right now… A little lost.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2019 09:15 PM

HP Recommended

I discovered the problem…maybe it will help someone else, also!!

I had scanned a photo earlier today and the scanner program was still set on photo/graphics…so the ADF will not work!!  I changed it to "general" and, voila…it works!!

Thanks for any who have worked  on a solution for me!!

View solution in original post

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1 REPLY 1

‎10-22-2019 09:15 PM

HP Recommended

I discovered the problem…maybe it will help someone else, also!!

I had scanned a photo earlier today and the scanner program was still set on photo/graphics…so the ADF will not work!!  I changed it to "general" and, voila…it works!!

Thanks for any who have worked  on a solution for me!!

Was this reply helpful? Yes No
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