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Black Photo Ink is not working. New cartridge, cleaned contacts,reset ,still not getting black ink,

I have HP Photosmart printer 7525,fax ,scanner, I replaced black photo ink x 2 and I do not get black ing to dispense from the cartridge, all Other colors are working fine. I cleaned contacts , rest and still no black printing ink. Please help. thank you 

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Black Photo Ink is not working. New cartridge, cleaned contacts,reset ,still not getting black ink,

@Loretta1247

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

From the printer control panel, use an automated tool to align the printhead.

  1. Load plain, white paper in the input tray.

  2. On the printer control panel, touch the Settings icon .

  3. Touch Tools, and then touch Align Printer. After the alignment, a message displays on the printer control panel that tells you the alignment status.

Try to print.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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