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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-23-2020 02:57 PM

HP Recommended
Product: HP Deskjet 3755
Operating System: macOS 10.15 Catalina

My printer just started making a black line on the right side of each page that I scan. I'm unable to clean the document feeder with this type of printer because it doesn't open up in order to access it.

1 person had the same question
1 REPLY 1

‎04-27-2020 02:41 PM

HP Recommended

@DG221, Welcome to HP Support Community!

 

 If you see vertical streaks in your copied or scanned documents, use a compressed air duster to blow air into the scan path where the streaks appear. 

 

Restart the printer and try scanning.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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