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Blurred images from scanning

HP Envy 7640

My scanner only produces blurred images.  Any ideas to correct?

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Blurred images from scanning

Hi,

Thanks for using the HP Support Community.

 

Were the scanning done by ADF (Feeder) or Flatbed?

 

If it's by flatbed scanner, are you scanning a book or just pieces of document?   Was the can lid covered fully and it's pressed against the paper?

 

Do you see the same issue with copying?

 

Thanks.




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Blurred images from scanning

Hi

 

It's a flatbed scanner scanning single documents with the lid closed.  Copies seem to be ok

 

Thanks

 

Colin

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Blurred images from scanning

Hi 

 

Can try to restart the Printer (power off and then power on) with the scanner lid closed?

 

This is to allow the scanner to calibrate properly.

 

What software or apps were used to scan?  Can check if there is an update to the software/apps?

 

Thanks.




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