C5280 Photosmart does not scan

[Sorcerer59]

This printer works fine as far as printing documents etc but now it will not scan-the light scans across the page and I have reinstalled the software, etc. did a hard reset adn still no scanning results. In the preview of the scan it shows a balk page but the light does come on and moves across the item.

[Dvortex]

Hello, @Sorcerer59 – Hope you are well 🙂

Thanks for reaching out. This is a great place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, it looks like a scanner failure issue with your printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
 

If the copy also fails, then try the steps mentioned below to try and fix the issue:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and then try making a copy.

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Sorcerer59]

this didi not work either-any other ideas?I read on onther places that is is a hardware problem possibly?

[Dvortex · Accepted solution]

Hello, @Sorcerer59

Yes, if the copy fails even after restarting the printer, then the issue could be with the scanner mechanism 😞

Please contact the phone support to get the printer service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!