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OLIVER1128
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Message 1 of 2
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HP Recommended

CAN'T NOT SEND OR RECEIVE FAX, FEATURE LOCKED AS IS WEB SERVICES

HP8610
Microsoft Windows 10 (64-bit)

CAN'T SEND AND RECEIVE FAXES

STATES FEATURE HAS BEEN DISABLED

AS HAS THE WEB SERVICES

RESTORED TO FACTORY SETTINGS NO LUCK

SIGNED ON TO WEB SERVICES VIA HP COMPUTER, SHOWING NO PASSWORD OR SECURITY

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

CAN'T NOT SEND OR RECEIVE FAX, FEATURE LOCKED AS IS WEB SERVICES

Hi @OLIVER1128

Welcome to the HP Support Community. I'd be happy to assist you.

 

Performing a Semi-full reset on the printer may help to enable the services on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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