CAnt receive fax

[Pal23]

I am on Verizon dsl.  I can send a fax but cannot receive it.

any help?

[A4Apollo]

Hey there! @Pal23, 

Do you get any error code while receiving faxes?

Do you have issues receiving fax from one particular number or from all the numbers?

Do you have a dedicated phone line or shared phone line?

Do you have distinctive ring patterns to the phone line and fax?

• Ask the sender to resend the fax.

• Try faxing back to the sender or another fax machine.

• Check for a dial tone on the phone line by touching the Start Fax button.

• Make sure that the telephone cord is securely connected by disconnecting the cord, and then reconnecting it.

• Make sure that you are using the telephone cord that came with the printer.

• Check the phone line by printing the Run Fax Test report.

  1. From the Home screen on the printer control panel, touch the Setup button.

  2. Open the following menus:

     • Service

     • Fax Service

  3. Select Run Fax Test. The printer prints a report with the results.

• Reduce the fax speed, and then ask the sender to resend the fax.

  Complete the following steps to reduce the fax speed:

  1. From the Home screen on the printer control panel, touch the Setup button.

  2. Open the following menus:

     • Fax Setup

     • Advanced Setup

     • Fax Speed

  3. Select the correct setting.

• Turn off the Error Correction feature.

  1. From the Home screen on the printer control panel, touch the Setup button.

  2. Open the following menus:

     • Service

     • Fax Service

     • Error Correction

  3. Select the Off setting.

        NOTE:

     Turning off the Error Correction feature can reduce image quality.

• Connect the printer to a different phone line.

Try running a fax test on your PC and check if helps.

HP has a live fax test service for testing. Send a fax to 1-888-HPFaxme (1-888-473-2963 U.S.). The fax service receives faxes and returns faxes within 5 to 7 minutes to the fax number contained in the fax header. 

Please try few steps recommended below.

1. Make sure the printer is turned on and you have paper loaded in the input tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, ask the sender to start sending the fax.

5. Do the following when you hear fax tones from a sending fax machine.

a. From the Home screen, touch Fax, touch Send and Receive and then touch Receive Now.

b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Refer this article to further troubleshoot fax issues on your printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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