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HP Recommended

Can not scan

HP ENYY 5010
Microsoft Windows 10 (64-bit)



I have a HP ENVY 5010 connected to my computer through WIFI and have been having problems trying to scan from it via the HP Smart App. When clicking on "Scan" on the HP Smart App, the app pops up a message saying "HP cannot scan from this printer."


I have updated the drivers with the latest drivers available from HP's driver software page, have tried using the HP Print and Scan Doctor with no success, rebooted the computer. I have successfully been able to print via WIFI. I'm unsure what the problem could be.



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Message 2 of 2
Flag Post
HP Recommended

Can not scan



In order to palliate this issue, try the following solution:

  1. Open the HP Smart app.
  2. In HP Smart, right-click the printer icon, then click Forget this printer, and then Forget Printer.
  3. Close the HP Smart app.
  4. Restart the computer.
  5. Open the HP Smart app, and then add your printer again.
  6. Try to scan.

Do not hesitate to contact us in case of need.

Best regards,:Wink:

I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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