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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-08-2019 09:19 AM - edited ‎06-08-2019 09:31 AM

HP Recommended
Product: HP Deskjet 2544
Operating System: Microsoft Windows 10 (32-bit)

Hi there,

Printer is fine, attempted to scan some photos.  The Scan option is there, but I can't select 'scan' or open the scan dialogue feature.  Have uninstalled and re-installed, still the same.  

 

I know I'm running Windows 10, but not sure which version.

 

Really need to scan - don't want to buy yet another printer...lol!

 

Help! 🙂 

1 REPLY 1

‎06-08-2019 03:09 PM

HP Recommended

@CooganCos 

 

Please try HP Scan Extended using the following software


    ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


Regards.

BH
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