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dphendrickson
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Message 1 of 2
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Flag Post

Solved!

Can't Copy or Scan

‎02-11-2019 11:19 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 7 (64-bit)

My printer will not copy, nor scan. It willwever, print just fine.  It says it can't connect to the computer. I have tried a hard reset as I have found on the interwebs but it doesn't work.

 

Please help.

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dphendrickson
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Level 1
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Message 2 of 2
Flag Post

‎02-11-2019 12:19 PM

HP Recommended

I have followed all the advice/steps given in this post, to no avail. when I lift the scan cover to inspect it after pushing scan button, the scan bar doesn't move at all and appears like it is getting no communication from the computer. 

 

ETA: nevermind. I don't know what just happened but after restarting it several times, it is now working. 

 

 

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