• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-11-2019 11:19 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 7 (64-bit)

My printer will not copy, nor scan. It willwever, print just fine.  It says it can't connect to the computer. I have tried a hard reset as I have found on the interwebs but it doesn't work.

 

Please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2019 12:19 PM

HP Recommended

I have followed all the advice/steps given in this post, to no avail. when I lift the scan cover to inspect it after pushing scan button, the scan bar doesn't move at all and appears like it is getting no communication from the computer. 

 

ETA: nevermind. I don't know what just happened but after restarting it several times, it is now working. 

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2019 12:19 PM

HP Recommended

I have followed all the advice/steps given in this post, to no avail. when I lift the scan cover to inspect it after pushing scan button, the scan bar doesn't move at all and appears like it is getting no communication from the computer. 

 

ETA: nevermind. I don't know what just happened but after restarting it several times, it is now working. 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.