Can't Scan

[OhGoodie]

My scanner has stopped working.  Printing is still OK.  I have had this printer for a couple of years with little problem.  I get the following error message: "Scanner communication can't be established. Ensure your product is powered on, check connection and ensure your network is functioning properly."  I have run Scan Doctor, and  there is apparently a Driver problem.  I checked for a newer driver, but when I check, it says my driver is up-to-date.  I uninstalled and reinstalled the HP sofrware.  I got the scanner to work after the reinstall but after I shut down my computer for the day, the next time I started it,  I was not able to scan with the same error message as before. My printer is connected wirelessly through my router.  My internet provider recenlty upgraded my router. 

[Dvortex]

Hello, @OhGoodie – Hope you are well 🙂

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, I see that you are having issues while scanning using the HP Officejet printer. I’d suggest using the HP Scan and Capture to scan. Go to http://bit.ly/2oAYXby to download and install the HP Scan and capture app on your PC.

HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications. Here are the detailed instructions on how to use the app: http://hp.care/2nZfg1K

Let me know if that helps!

Good luck 🙂

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