07-17-2019 04:50 AM
Hi, Always getting following error message when scanning on flatbed glass :
Scanner unreachable. Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is working properly. If these condiations are correct , restart product and try scanning again.
Can wery often scan with feeder (A4) without any problem. When I scan on flatbed glass I always get the error message and can't scan. Have use the HP and MS scan doctors. The scan doctor can't fix this probelm.
07-19-2019 12:44 PM
Thank you for joining the HP Community
I suggest you do a Hard Reset on the printer
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Check if the copy is working fine from the scanner bed?
Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/docum...
Restart the printer.
Refer to this document: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/docum... for Resolving Copy Problems.
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee
07-20-2019 11:48 AM
I am having same problem but with HP Photosmart C5280. Have followed all instructions, upgrading, installations - get to test scan and all works well. Try to scan another document but it doesn't work and have to go through everything again and only way I can scan is to test scan. Then yes you've guessed - go through whole lot again!