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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-18-2019 05:29 PM

HP Recommended
Operating System: Unknown

I installed an update to my HP Officejet 8720 today.  Now when I double click on the icon on my desktop it only wants to Setup the device.  I can no longer get to my scan software.

1 REPLY 1

‎07-21-2019 07:54 AM

HP Recommended

@RC54, Welcome to the HP Support Community!

 

It seems like the printer is not connected to the PC. Check the network connection.

Make sure the printer and the PC are connected to the same wireless network. This printer supports only 2.4GHz network.

Double click on the printer icon on your PC screen and Click on 'Connect a new printer'.

 

Once the printer is connected and the HP Driver detects the printer, you will have the Scan option again.

 

Also, check the connectivity between the printer and the PC

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details and 'proceed to this website'.
  4. Go to Tool and print a TEST page.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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