cancel
Showing results for 
Search instead for 
Did you mean: 
Susie67
New member
2 1 0 0
Message 1 of 3
105
Flag Post
HP Recommended

Can't scan directly from printer

HP ENVY 5000 All-In-One Printer Series
macOS 10.15 Catalina

I cannot scan directly to my computer from my HP ENVY 5030 printer. Each time I try the screen shows a message saying software is required.

I can scan from using the HP Smart app on my MacBook, but that isn't the issue. I shouldn't need to go back and forth from my computer to the printer when scanning documents.

I know that this problem has been raised by other uses, but have not been able to find the solution.

2 REPLIES 2
Level 16
Level 16
26,371 26,095 4,656 10,242
Message 2 of 3
76
Flag Post
HP Recommended

Can't scan directly from printer

Hi,

HP Easy Scan is not currently supported on Catalina, meaning that scanning from the front panel will not work till the app compatibility with the operating system will be provided in the future:

https://support.hp.com/in-en/document/c06455960?openCLC=true

 

Regards,

Shlomi

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Susie67
New member
2 1 0 0
Message 3 of 3
54
Flag Post
HP Recommended

Can't scan directly from printer

When will the issue be resolved? The work-around provided (to use Apple Image Capture) appears to be no different to using the HP Print application, which I am successfully using now.

 

Thank you

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation