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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-23-2020 07:05 AM

HP Recommended
Product: HP ENVY 5000 All-In-One Printer Series
Operating System: macOS 10.15 Catalina

I cannot scan directly to my computer from my HP ENVY 5030 printer. Each time I try the screen shows a message saying software is required.

I can scan from using the HP Smart app on my MacBook, but that isn't the issue. I shouldn't need to go back and forth from my computer to the printer when scanning documents.

I know that this problem has been raised by other uses, but have not been able to find the solution.

1 person had the same question
2 REPLIES 2

‎01-23-2020 10:32 AM

HP Recommended

Hi,

HP Easy Scan is not currently supported on Catalina, meaning that scanning from the front panel will not work till the app compatibility with the operating system will be provided in the future:

https://support.hp.com/in-en/document/c06455960?openCLC=true

 

Regards,

Shlomi



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‎01-24-2020 12:41 AM

HP Recommended

When will the issue be resolved? The work-around provided (to use Apple Image Capture) appears to be no different to using the HP Print application, which I am successfully using now.

 

Thank you

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