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Message 1 of 2
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Flag Post

Solved!

Can't scan from my Desktop PC

HP Recommended
OfficeJet PRO 7730
Microsoft Windows 10 (64-bit)

If I try to scan a document from my Desktop (with HP Smart) I get an error saying that a problem with the scanner is detected.

But the scan works perfectly if I scan form my Android phone.

I tried to run HP Print and Scan Doctor on my Desktop. It saw a problem with the registry but wasn't able to solve it.

Thanks in advance for your suggestions !

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-7730-wide-format-all-in-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will be useful:

https://www.youtube.com/watch?v=Zdt_wfG3P6A


Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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