Can’t scan to Google Drive

[carlpete]

Until recently (mid-May 2020),I could successfully and quickly scan a document using HP Smart, then save it on my iPad to Files/Google Drive. Suddenly, that no longer works; now I have to open the Google Drive app on the printer and go through several steps, with no preview option, to save the document.  Where’s the original, convenient option?

[Jay_G24 · Accepted solution]

Hi @carlpete

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Follow the steps below -

Uninstall the HP Smart app

1. Open Settings.
2. Select General.
3. Click iPhone (Or iPad)
4. Select HP Smart.
5. Select the option to Delete.

and install the updated version of HP smart app -Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

and also, To update the iOS device, refer to this document - Update your iPhone, iPad, or iPod touch

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!