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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-11-2019 05:30 AM - edited ‎09-11-2019 05:40 AM

HP Recommended
Product: OfficeJet Pro 8715
Operating System: iOS

I have no other problems with my printer and am able to print from my phone without issue.

 

Trying to scan to email I have this error message

Username or password is incorrect 

Make sure both user account and password are valid 

 

I haven’t changed any settings and am not sure what user account/password it means or how I can fix it. It still works through the HP Smart app but not through the printer panel

 

Its just stopped working!!

4 people had the same question
1 REPLY 1

‎09-14-2019 01:50 PM

HP Recommended

@Whippety

 

Turn off the web services and turn it back on.

 

Refer to this document: https://support.hp.com/in-en/document/c05329102.

 

Now try setting up the scan to email.

 

Refer to this video: https://www.youtube.com/watch?v=hOlw8-tjTHs for Setting Up Scan to E-mail Using HP Software Wizard in Windows | HP Printers | HP.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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