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Message 1 of 2
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Can't scan to my MAC with the Photosmart 7510 printer.

HP Recommended
MAC computer
macOS 10.15 Catalina

Can't scan or e'mail from my HP Photosmart 7510 printer

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @JW8892,

 

I'd like to help!

 

To assist better -

 

1.) Are you trying to perform a scan to email from the printer's control panel or from your Mac?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

4.) Is your printer connected to the Web-Services?

5.) Are you able to log in via web mail? Make sure you don’t use autofill passwords in the web browser?

6.) Is there a 2-factor authentication setup?

7.) Did you recently change the password?

 

Meanwhile, try reconfiguring the Scan to Email feature

 

For instructions refer -How to Scan to Email

 

Note-The product might be different in the document but the steps remain the same

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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