Can't scan

[Tyler21979]

I have 2 of these printers, one at home and one at school, with the desktop software installed on my computer.  I can scan from one of them, but when I scan from the other, it says it is unable to communicate with the scanner.  I can scan from either from the HP Smart app just fine, but I prefer the desktop app since it gives me more scanning options.  I have run the print and scan doctor and tried everything.  The only thing that seems to work is uninstalling and reinstalling the software.

[Kumar0307]

@Tyler21979, Welcome to the HP Support Community!

Make sure the printer and the computer are connected to the same wireless network.

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended".

If you want the full-featured software, click here to download.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Tyler21979]

Didn't work.  I am connected to the same network and all.  Got the same error message.  I have the full featured software on my computer and the scanning part of it is what's not working.

[Kumar0307]

@Tyler21979

Did you try the HP Scan Extended app as mentioned in my post?

Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Let me know how this goes.