cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
142
Flag Post

Cannot change scanning resolution

HP Recommended
M1212nf MFP
macOS 10.15 Catalina

I am only able to scan documents in the "Color" setting within both the HP Easy Scan application and in the "Scan" function of OS X.  The "Black and White" or "Text" setting do not produce a scan.  I installed the latest print driver.  The driver version in OS X shows 2.0.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,016 982
Message 2 of 4
Flag Post
HP Recommended

@slicksleeve, Welcome to HP Support Community!

 

Have you tried using the Apple Image Capture?

 

The software or driver needs to be updated. Try the solutions below, and then try to add your printer to HP Easy Scan.

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

    Checking for updates in HP Easy Scan

  • Reinstall the print drivers: Click the Apple menu , click System Preferences, and then click Printers and Scanners. Right-click or control-click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to 123.hp.com, search for your printer, and then install the recommended software.

Refer to the document HP Printers - How to Scan (Mac)  to learn about alternate scanning methods.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Unfortunately, still no luck.  Apple Image Capture is what I have used but I still can't scan using the text or black and white option.  There is no "Check for Updates" pull down in the HP Easy Scan menu but I just downloaded the app a few days ago from the app store.  123.hp.com does not show software for my printer.  I even tried downloading the app with no luck.  I tried reseting the printing system and installing the latest software I found elsewhere on the HP website with no luck.  The general information in OS X still shows Driver Version 2.0.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,016 982
Message 4 of 4
Flag Post
HP Recommended

@slicksleeve

 

I will check on this and get back to you.

 

Thanks!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation