cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 1
44
Flag Post

Cannot desktop fax in Citrix

HP Recommended
HP MFP M630
Microsoft Windows Server 2012 and older

I have a HP MFP M630 setup for desktop faxing in Citrix (XenApp 7.18).  Update to latest firmware 2411097_060483 and latest HP PC Send Fax Driver 61.063.666.41.  I can use the printer properties and send a test fax.  I cannot send a fax using any other application like Word, Adobe Acrobat, Excel, etc., etc.  I can see the fax (print job) in the queue and quickly disappears.  No log, no errors. 


Any ideas why HP PC Send Fax in Citrix is not working?  Is the HP MFP M630 desktop faxing supported in a Citrix environment?

 

Thanks in advance for all replies.

 

Jason M.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation