Cannot reset printer back to regular copying after printing envelopes

[Lovelyone67]

I have changed paper size to print envelopes, now I cannot reset to regular paper size copying.  I can print from computer ok, but not regular copying....can you help me?

[mundutha]

Hi @Lovelyone67

Recommending to follow the document from step 3 given in the link below, if the issues persists I suggest contacting HP Customer Care

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-6960-All-in-One-Printer-series/8289579/model/11...

Have a great day.

I am an HP employee.

Regards,
Mundutha

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[Desk10]

Hi Lovelyone67,

I suspect this has to do with the paper setting of the input tray. Try below to see if it helps:

Pull out the input tray and close it again. You will see the current paper setting of the input tray. If this is not correct, touch "Modify" to change the paper setup (size/type) of the input tray. This will reset the default paper size/type of the printer.

[Lovelyone67]

Hello...tried that....still not changing paper size.  Still getting error message.   Don't know what else to do.

thanks

[Desk10]

Hi Lovelyone67,

Since the issue persists, I suggest contacting HP support for further assistance. They should be able to advise next step.

http://support.hp.com/us-en/contact-hp

[Desk10]

Hi Lovelyone 67,

If you have not tried restart the printer, I would suggest to try power down the printer, and powered up again to try restore some settings.

If still does not work, and you like to try restore the printer to the original factory default, below are the steps.

To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch ( Setup - the first icon that looks like "Gear").

2. Touch Printer Maintenance .

3. Touch Restore.

4. Touch Restore Factory Defaults.

A message appears stating that the factory defaults will be restored. Take note some info will be erased and you're willing to accept this.

5. Touch Continue.

[Lovelyone67]

tried everything....same problem.  Tried to set default factory setting....nothing happen.

[Desk10 · Accepted solution]

Hi Lonelyone67,

Since the issue persists, I suggest contacting HP support for further assistance. They should be able to advise next step.

http://support.hp.com/us-en/contact-hp

Let them know what you have attempted.